how to respond to a message on watsapp web

But as your business grows, you’ll soon realize WhatsApp Business API is the way forward. This is sufficient if you’re running a small business. Its auto reply feature can only welcome a new customer and announce that your business is closed and when to expect a reply. The inability to support third-party software integration to provide further automationĪt the end of the day, there’s only so much WhatsApp Business App can do.Away message only works during predefined outside-of-business hours.The inability to customize auto replies for different groups of recipients.

Nevertheless, auto reply for WhatsApp Business App comes with a few drawbacks, including: This feature has helped businesses increase customer engagement by offering reassurance that their messages have been received and you will eventually respond. If you don’t know which to pick, we’d recommend starting with Outside of Business Hours – anytime a customer messages you after business hours, the away messages will be triggered and sent. There are three types of schedules you can set for away messages: Always send, on a custom schedule or outside your business hours. Complete any needed after contact work.How to set up away messages on WhatsApp Business App.To end the interaction, click End Messages.To continue the conversation, repeat steps 3–4 as needed.It can include emojis and, if the interaction is coming from LINE, can include stickers.

Your response can contain up to 2,000 characters.

Type your response to the incoming message.

Depending on your organization, the history can include the following: When you receive a messaging interaction from a bot, Genesys Cloud provides a transcript of the conversation history that includes any options that the bot may have offered.

Some messaging interactions may include interaction with a bot.

After 24 hours, any messages that you try to send in response results in an error and failed delivery.

If the inbound message is from WhatsApp, you must answer it within 24 hours.

When you answer an interaction, the channel icon for the current interaction also appears above the conversation window.

A green shield with a check-mark indicates an authenticated web message.

The icon on the interaction alert indicates the interaction’s messaging channel.

How to respond to a message on watsapp web